Using telemarketing for Event Registration is available to all conference, trade show, and event planners. Conferences and trade shows benefit from bookings and introductions by experienced Talk2Rep telemarketers. Our event registration representatives can introduce the event, capture information, fax or email registration forms and confirm attendance..Talk2Rep can also assist in updating databases. Brochures get lost in the mail, addressed change and decision makers leave organizations, or there may be more than one prospect in a company. Let Talk2Rep manage and update your database prior to launching your next event or conference.
Talk2Rep event registration services support you with an enthusiastic, professional and experienced staff l becoming an extension of your organization.
The success of any conference, trade show, or event rides on attendance figures.
Talk2Rep Event Registration Services ensures more attendees and higher revenue.
Telemarketing for Events, Trade shows, Conferences
- Registration Telemarketing
- Attendance recruitment
- Confirmations of Registration-Email and Fax
- Timely reminders of Event- Email and Fax
- Maintaining and updating databases
Help Desk Services
Talk2Rep help desk call centers specialize inProfessional
internet, hardware, software, billing and claims support. If you are an
IT leader who is seeking a solution to your help desk services and
technical support needs, our help desk services gives you the freedom to
focus on your core competencies while giving your customers a seamless
and satisfying help desk experience.Professional Help Desk Services: Talk2Rep Call Centers
Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day. We are truely a help desk institute providing world class experience and expertise. Ask us about multiple language support specializing in Spanish and French support services. Find out how you can combine, live chat services and email management to reduce cost.Help Desk Services include installation support, Tier 1-3, new customer welcome calls, product inquiry and education, technical support , activation and registration.
Talk2Rep Help Desk Services support your customers and clients and reduces your cost.
Key Features
- Superior and affordable 1st tier support for network, hardware and software systems
- Dedicated and Shared Agent Availability 24/7 Help Desk Services
- US Based Help Desk Services Team focused on Quality and Satisfaction
- Toll Free and Vanity Number Availability, with Patch, Conference and Transfer abilities. Ask us about IVR sdevelopment and customized greetings.
- Multiple Database Ticketing and Tracking, and Reporting Capabilities
- Reduces Help Desk Costs by up to 40% Compared To Internal Organization and Resolves up to 85% Of Problems at First Contact
- Fast and Seamless Help Desk Services Deployment
Inbound Call Centers
Talk2Rep inbound call centers are nationally recognized as one
of the leading inbound companies. Our inbound call centers service some
of the largest companies in America combining ACD and advanced IVR
(interactive voice response) technologies with skilled multilingual
representatives.Talk2Rep Inbound Call Centers desktops are fully web enabled for order entry, inbound sales, customer care, retention and win back programs. Whether calls enter our Shared Services Group, or we staff with dedicated Representatives, Talk2Rep inbound call centers have a flexible and “on-demand” team ready to support your customers. Maybe that’s why companies like Procter and Gamble, Blue Cross Blue Shield, Bally Total Fitness, and many more trust Talk2Rep inbound call centers to assist their customers.
Within a matter of 48hrs, Talk2Rep inbound call centers can design and implement an inbound program that meets your needs. From as little as a hand full of calls to thousands per day, Talk2Rep has the people, facilities and the expertise to handle any program.
Ask us how to create a “universal agent” that combines
outbound telemarketing, web site text chat, with email assistance.
Ask us about designing a fully automated IVR solution and data transcriptions.
Quality Inbound Call Centers: Talk2Rep
Talk2Rep’s Quality Assurance for our inbound call centers promotes internal and external feedback cycles with our call centers and our client to monitor the performance of the Representatives effectively and efficiently.We have a proprietary software solution that helps our representatives continuously improve their customer care and customer acquisition skills. Many of our clients use our Quality Assurance program to monitor activity and make real-time changes to their applications.Such unique inbound call centers options include real time digital recordings of data and voice captured and forwarded randomly and sent to our clients via email or secured FTP.
Talk2Rep Inbound Call Centers also uses our Quality Assurance program to help set production, service levels and quality goals. We develop evaluation forms with our clients to ensure we are rating your service representatives on all pertinent criteria during customer contact.
Keeping abreast of the trends and tendencies that become apparent through the use of our program ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Assurance means Accurate Data Capture and a superior inbound call centers customer experience.
Inbound call centers answer calls quickly and intelligently.
Inbound Call Centers Key Features:
- Award Winning ACD and IVR inbound Call Center Systems
- Advanced Routing and Data Capture Capabilities
- Patch, Hot Transfer, Conference with our inbound call centers.
- Toll Free Acquisition / Vanity Number / Voicemail and transcriptions
- 24/7 Availability, Dedicated and Shared Representatives
- Private Secure Networking, VPN, Firewall, HIPAA Compliant
- Multiple Language availability in our bilingual- bilingual call centers (Spanish and French).
- Full statistical daily and real time reporting for our inbound call center program.
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